The Most Common Reason Expectations Aren’t Met

Communication is the problem when there’s a performance gap and you cannot confirm that sufficient details related to the expectations have been explained so that the individual can do his work correctly.

More than half of the time that I’ve asked a manager whether expectations have been made clear, our conversation usually reveals that the requirements of the role have not been adequately explained.

As you’d expect, the topic usually shows up when we are discussing situations where managers are seriously dissatisfied with someone’s performance. What’s most surprising is that setting expectations is not where a manager typically starts diagnosing the reason for a shortfall.

Click to discover 8 ways to unpack expectations so you can get the behaviors you need from the people in your organization.

The Most Common Reason Expectations Aren’t Met

Communication is the problem when there’s a performance gap and you cannot confirm that sufficient details related to the expectations have been explained so that the individual can do his work correctly.

More than half of the time that I’ve asked a manager whether expectations have been made clear, our conversation usually reveals that the requirements of the role have not been adequately explained.

As you’d expect, the topic usually shows up when we are discussing situations where managers are seriously dissatisfied with someone’s performance. What’s most surprising is that setting expectations is not where a manager typically starts diagnosing the reason for a shortfall.

Click to discover 8 ways to unpack expectations so you can get the behaviors you need from the people in your organization.