
How to use team based problem solving to address your engagement survey results
In previous blogs, I've reviewed the importance and benefits of employee teams working to improve the issues revealed by engagement surveys. Organizations that already use methodical problem solving on various production or service issues can use the same approaches...

Job Design vs. Job Description?
What's the difference between a job design, and a job description? What's the connection between job design and continuous improvement cultures? Most people consider job descriptions a waste of time. But why? We’ve all seen job descriptions, they are usually a...

Better at work; good for you & your company
Recently, I was speaking with an organization about their continuous improvement efforts. As we were exploring some of my more recent work and research in the area of better understanding people in the workplace, I was asked “what is one thing people can do to improve...

Engagement is a Two Way Street
Engagement is possible, but it's not always easy. We speak as though a leader can engage their team by just being an effective leader, but true engagement requires people to take action. Engagement is a two-way street. So if leaders can’t necessarily control their...

10 Game Changers for Better Feedback
Sharon was preparing to ask her direct report how she was doing as a leader. Like most leaders, she had never formally asked someone for feedback about her performance and was a little nervous about how to proceed. Sharon remembered that the last time her boss asked...

The Secret to Leadership Success
John, Anne, and Sean have worked together for over five years in the same building. They have the same job but manage different teams. They often go out to lunch and talk about their children, partners, and major life events. But there is one thing they never talk...

Developing Leaders Through Coaching
Bruce is the head of manufacturing for a large company. He feels overwhelmed by the number and complexity of his team’s people-challenges. As a leader, he feels responsible for fixing these problems but he also wants to empower his team. When Bruce went through the...

Leadership is a Team Sport
The following is a case study on a heavy manufacturing company with about 200 employees. They experienced significant sales growth but struggled to meet the growing demand for their products. With such rapid growth they were challenged to find the number of leaders...

The Challenges of Holding People Accountable
John is the plant manager for a midsize manufacturer which has been in operation for over one hundred years. For the last twenty years, leadership has focused on strengthening operations and improving leadership. John feels frustrated that historically, the...

A Leap of Faith?
I’ve always found it interesting that the topic of continuous improvements' financial benefits is less of a focus than the steps taken to improve work. I find it tends to be for one of the following reasons: It can be difficult to calculate the financial benefits...

The Biggest Benefit of Lean is Engagement
Recently, I became acquainted with a gentleman who had researched the link between continuous improvement and engagement. Since this is a topic that has been near and dear to me for many years, it was delightful to spend time with someone who has a similar passion for...

Mapping a Journey to Great HR
Recently in my work I was reintroduced to the use of Design Thinking methods as applied to People Strategies. Originally, I came across this work from the book Agile HR which included a focus on designing employee experiences, so I knew it would be near to my heart....
Helping Your Team Optimize Experience
Over the last few years my work in Lean and HR has focused on value from the point of view of the employee. Optimizing the employee experience and their individual success and happiness is paramount to the overall success of the organization. If your people aren’t...

Shifting the Impact: The Pandemic’s Effect on How Your Team Works
To say that COVID changed the world would be an understatement. The pandemic completely changed the way people think, live, and work. We need to change the paradigms in the workplace as well. Recently I’ve encountered several groups experiencing struggles as a direct...

The Path to Failure is Paved With Good Intentions
All too often leaders give people the answers, rather than challenge and empower their team members to effect change. Somehow they just can’t help themselves - despite the knowledge that a coaching-style of leadership is more people-centric and leads to more engaged...