The People Part of the Fishbone Diagram

The People Part of the Fishbone Diagram

Are you clear on how the people-related aspects of your organization’s problem-solving efforts operate? Over the last 30 years in my problem-solving experiences, groups have often struggled with the ‘people part’. For example, safety incidents almost always involve...

What is Each Level of Leadership Responsible For?

What is Each Level of Leadership Responsible For?

What do football and leadership have in common? Can’t guess the answer? They’re both prone to pile-ups. In football once there is a ball on the ground, the players all pile on — it always seems like a bit of overkill. Similarly, once there are problems in the...

Design Thinking for HR

Design Thinking for HR

Recently in my work, I was reintroduced to the use of Design Thinking methods as applied to People Strategies. Originally, I came across this work from the book Agile HR which included a focus on designing employee experiences, so I knew it would be just up my alley....

Can You Trust HR?

Can You Trust HR?

Recently, I posted an article on LinkedIn from Harvard Business Review called How HR Lost Employees’ Trust — and How to Get It Back. It was thought-provoking to me and provided some insights to areas where we need to improve how HR operates. While this has always been...

Success Creates Success

Success Creates Success

Jason’s manufacturing team has been producing a consistent number of units per week, but in the last few years, they have struggled to get anywhere near their previous rate of production.  To make matters worse, they have more client orders than they’ve ever had – so...

Getting Past All Talk and No Action

Getting Past All Talk and No Action

Have you ever discussed something at length with your team without really arriving at a decision?  You’re not alone.  This often happens with organizations before they learn to communicate more effectively.  For example, an operations group was having regular meetings...

Turning Leadership Upside Down

Turning Leadership Upside Down

My best mentor In many of my talks over the years, I've mentioned my best and favorite mentor, Phil. We work together doing volunteer work for the Association for Manufacturing Excellence. I often ask him for help with work situations and challenges in my various...

Job Design vs. Job Description?

Job Design vs. Job Description?

What's the difference between a job design, and a job description? What's the connection between job design and continuous improvement cultures? Most people consider job descriptions a waste of time. But why?  We’ve all seen job descriptions, they are usually a...

Better at Work; Good for You & Your Company

Better at Work; Good for You & Your Company

Recently, I was speaking with an organization about their continuous improvement efforts. As we were exploring some of my more recent work and research in the area of better understanding people in the workplace, I was asked “what is one thing people can do to improve...

Engagement is a Two Way Street

Engagement is a Two Way Street

Engagement is possible, but it's not always easy. We speak as though a leader can engage their team by just being an effective leader, but true engagement requires people to take action. Engagement is a two-way street.  So if leaders can’t necessarily control their...

10 Game Changers for Better Feedback

10 Game Changers for Better Feedback

Sharon was preparing to ask her direct report how she was doing as a leader.  Like most leaders, she had never formally asked someone for feedback about her performance and was a little nervous about how to proceed. Sharon remembered that the last time her boss asked...

The Secret to Leadership Success

The Secret to Leadership Success

John, Anne, and Sean have worked together for over five years in the same building. They have the same job but manage different teams. They often go out to lunch and talk about their children, partners, and major life events. But there is one thing they never talk...